Shipping

DOMESTIC SHIPPING

Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact ordersupport@candlefarm.co for a status update.

The above are processing times and do not account for the time the package is in transit. Priority Mail and FedEx is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our workshop.

HOLIDAY SHIPPING SEASON

During the holiday season all shippers experience higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are possible and completely out of our control.

Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information